Managed, flexible IT support for peace of mind and business growth
At Black Nova Technologies, Managed IT Support means more than just fixing things when they break. It’s about prevention, protection, and partnership. We become an extension of your team—proactively monitoring, maintaining, and improving your systems so you can focus on what you do best.
Whether you’re a growing business, a busy charity, or an established enterprise, our support is tailored to your needs, your goals, and your people. No jargon. No ticket queues. Just responsive, reliable, and emotionally intelligent support that puts your business first.
Do you think that professional, managed IT support is only possible for big businesses? With IT Support packages from Black Nova Designs all businesses can benefit from outsourced expert tech support.
Our fully managed IT support services for SMEs and sole traders are designed to offer exactly the level of support you need, all wrapped up in an affordable monthly package. Our IT Support packages will give you total peace of mind thanks to flexible cover and experts on the end of the telephone or email whenever you need them.
We remotely manage your IT infrastructure and end-user systems including the hardware itself as well as your network, applications and cyber security tools. Our experts are on hand throughout the working week via telephone, email and social media and our remote support platform allows our engineers to remotely login to your computers and devices to provide support when needed.
Our monthly packages are available with 4 different service levels (1, 4 8 and 16 hours of dedicated support) to ensure you’re only paying for the IT support that you need. That also gives you the flexibility to adjust your level of support as your business grows and thrives! An example IT Support package from Black Nova Designs includes:
- Unlimited telephone and online support and troubleshooting
- Proactive monitoring of your IT systems and infrastructure
- Network support to keep your business online
- 4 hours of support covering 2 priority issues
- Remote login tools for live engineer support
- BitDefender antivirus and anti-ransomware licences and updates
- Microsoft 365 Business Standard Licence, installed on up to 5 devices and including 1 email address
- A discounted rate for any on-site support required
Let our IT experts take care of your IT function, leaving you free to focus on your business, whether that’s operations, sales or business growth. Get in touch today to book a call or request more information.
We’re not just technicians—we’re communicators, collaborators, and champions of your success. Our support is:
- Empathetic and human: We treat your team with respect, patience, and care.
- Proactive and strategic: We don’t wait for problems—we prevent them.
- Transparent and trustworthy: No hidden fees, no jargon, no nonsense.
- Flexible and scalable: We grow with you, adapting as your needs evolve.
We’re proud to be part of the Black Nova Designs family, known for emotionally resonant branding, client-first communication, and unwavering reliability. Our IT support reflects those same values—every ticket, every call, every solution.
Add-On Services
Need more than day-to-day support? We offer optional add-ons including:
- On-site support and installations
- Advanced cybersecurity solutions
- Cloud migration and management
- Compliance and audit support
- IT consultancy and project delivery
We’ll help you build a support package that’s as unique as your business.
Let’s Talk Support
If you’re ready to stop worrying about IT and start focusing on growth, we’re here to help. Let’s build a support partnership that empowers your team and protects your business.